Return & Refund Policy Of The Real Derma International
1. Overview
At Real Derma International, we value your satisfaction.If you are not completely happy with your purchase, we are here to help.This policy explains how returns, replacements, and refunds are handled.
2. Eligibility for Return
• Products can be returned within 7–14 days from the date of delivery.
• To be eligible for a return, the product must be:
• Unused and unopened
• In the same condition as received
• In the original packaging with all labels intact
• Proof of purchase (invoice or order number) is required.
3. Non-Returnable Items
The following items cannot be returned or refunded:
• Products that have been opened, used, or damaged by the customer
• Items sold under promotional or clearance sales
• Customized or special-order products
• Skincare or cosmetic items showing signs of use or tampering
4. Return Process
1. Contact our Customer Service Department at: 📧 info@realdermaint.com or call our hotline (add your number).
2. Provide order details and reason for return.
3. Once approved, we will share the return instructions and address.
4. The customer must arrange return shipping unless the product was defective or sent in error.
5. Inspection and Approval
• Returned items are inspected upon receipt.
• If approved, a replacement or refund will be issued within 7–10 business days.
• If the returned product does not meet eligibility criteria, it will be sent back to the customer.
6. Refund Method
• Refunds are processed through the original payment method (e.g., bank transfer, mobile payment, or online gateway).
• Shipping and handling charges are non-refundable, unless the product was defective or delivered incorrectly.
7. Damaged or Defective Items
• If your order arrives damaged, defective, or incorrect, notify us within 48 hours of receiving the product.
• We will arrange a replacement or full refund at no additional cost.
8. Exchange Policy
• Exchanges are allowed only for the same product type or price category (subject to stock availability).
• The exchange process follows the same steps as returns.
9. Policy Changes
Real Derma International reserves the right to modify or update this Return & Refund Policy at any time without prior notice.
We encourage customers to review this policy regularly.